Cancellation & Refund Policy
Cancellation & Refund Policy
1. Order Cancellation
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You can cancel your order before it is shipped.
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To cancel, contact us via [Mail] / [Phone number] / WhatsApp with your order number.
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Once shipped, cancellation may not be possible. In such cases, refer to the return policy.
2. Returns
If a product arrives defective, damaged, or significantly different from its description, you are eligible for a return or replacement.
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You must notify us within 7 days of receipt of the product, along with photographic proof.
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Original packaging, labels, and accessories should be intact (unless damaged during transit or defective).
3. Exchanges & Replacements
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If you wish to exchange for a different color/model (same price or with adjustment), it is subject to availability.
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We may offer replacement rather than refund if preferred and possible.
3. Exchanges & Replacements
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If you wish to exchange for a different color/model (same price or with adjustment), it is subject to availability.
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We may offer replacement rather than refund if preferred and possible.
4. Refunds
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Refunds will be processed via the original payment method.
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After we receive the returned product and verify its condition, we will initiate the refund within 10–12 business days.
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Any restocking, shipping, or handling charges (if applicable) will be deducted, but we will disclose that before proceeding.
5. Return Shipping Costs
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If the fault is ours (wrong / defective / damaged product), we cover the return shipping cost.
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If the return is due to change of mind or other non-fault reasons, you may need to bear the return shipping.
6. Non-Returnable Items
Some items may not be eligible for return or exchange, such as:
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Opened or sealed software
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Sale or clearance items (unless defective)
7. How to Initiate
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Contact Customer Support via Mail or WhatsApp with your order number, issue, and photos if applicable.
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Our team will guide you through the return/exchange process and provide shipping labels if applicable.
8. Refund Processing Time
After approval, refunds are initiated. Timeline for credit depends on your bank/payment provider.
We aim to complete refund settlements within 10–12 business days from receiving returned goods.